COMBETECH LTD – PRIVACY POLICY
This privacy policy applies to CombeTech Ltd (we, us or our). We are committed to protecting your privacy. This policy explains how we collect, use and share your personal data. It applies to all personal data we handle, whether we collect it through our website, in person, or through other means.
Information we collect
Identity and contact details
· Name, address, email address and phone number - when you contact us or engage our services, whether in a personal or professional capacity.
· Professional details - including where you are signing up to our services as a business, your job title (for example, ‘Procurement Specialist’, ‘Technical Director’, ‘Purchasing Officer’), work contact details (business email address and telephone number) and department within your organisation, where relevant.
Service-related information
· Transaction details for services you've purchased from us or enquiries about our services.
· Your preferences for our services and your marketing preferences and where relevant information related to loyalty programmes.
· Feedback, complaints and compliments and survey responses.
Financial and payment information
· Payment details for services you've purchased from us (including where relevant, credit reference information) and where relevant, banking information.
Recordings
· Records of meetings and decisions
Professional information (for job applicants and workers)
· Employment history
· Professional experience
· Required authorisations and licences
· Professional registrations
· Information about your right to work in the UK
How we collect personal data
· Directly from you when you: interact with us, contact us, fill out forms (including our ‘get in touch’ form) or send us emails.
· Automatically when you: visit our website (when cookies are turned on).
How we use your information
Data protection law requires us to have proper legal reasons for using your personal data. We can only use your information when we have one or more of these legal bases.
· Consent - You have clearly agreed to us using your personal data for a specific purpose.
· Performance of a contract - We need to use your information to fulfil a contract with you, or because you've asked us to do something before entering into a contract.
· Legal duty - We must use your information to comply with the law.
· Vital interests - We need to use your information to protect someone's life.
· Public interest - We need to use your information to perform a task in the public interest or carry out official functions that have a clear legal basis.
· Legitimate interests - We have a genuine business reason to use your information, or a third party does, but only if this doesn't unfairly override your rights and interests. Where we rely on legitimate interests as our legal basis, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms. These assessments consider:
o The nature of our legitimate interest
o The impact on you
o Any safeguards we can implement
o Your reasonable expectations
o The broader context of our relationship
Note that we may process your personal data for more than one legal basis depending on the specific purpose for which we are using your data. We have listed the reasons we process your data and the legal basis below. Please reach out to us if you need further details about the specific legal basis we are relying on to process your personal data.
Managing your account and providing our services
What we use your information for:
· To provide our services to you, including appointment management.
· To contact and communicate with you about our services, including responding to enquiries and for dealing with complaints or claims.
· Internal record keeping, administrative, invoicing and billing purposes
Legal basis for using this information:
· Performance of a Contract
· Legal Duty (for billing and record-keeping requirements)
· Legitimate interests
Types of information we use:
· Identity and contact details
· Service-related information
· Financial Information
· Digital information
Website enquiries and customer service
What we use your information for:
· To contact and communicate with you about any enquiries you make with us via our website
Legal basis for using this information:
· Legitimate interests
Types of information we use:
· Identity and Contact Data
· Digital Information
Business improvement and development
What we use your information for:
· Market research and business development
· To operate and improve our services
Legal basis for using this information:
· Legitimate interests
Types of information we use:
· Digital Information
Marketing and communications
What we use your information for:
· To send you information that we consider may be of interest to you
Legal basis for using this information:
· Legitimate interests
Types of information we use:
· Identity and Contact Data
· Digital Information
Recruitment and employment purposes
What we use your information for:
· To consider your application if you have applied to work with us and to keep you up to date with its progress
· In relation to self-declared disabilities in order for us to make any reasonable adjustments to support your application and any possible future employment
· In relation to any diversity or equal opportunities monitoring questionnaire data, to monitor and report on our equality and diversity composition and ensure fairness in the recruitment process
· In relation to any right to work information we collect, in order to ensure we comply with the law in employing you
· To keep you updated on any other suitable vacancies
Legal basis for using this information:
· Legitimate interests
· Legal Duty
· Consent
· Performance of a Contract
Types of information we use:
· Identity and Contact Data
· Professional Data
Legal compliance
What we use your information for:
· Comply with our legal obligations or if otherwise required or authorised by law
Legal basis for using this information:
· Legal Duty
Types of information we use:
· All relevant Personal Data
Our disclosures of personal data to third parties
We may disclose personal data to:
Service providers
· IT service providers including external agencies relating to company financial accounting;
· Data storage providers
· Web hosting and server providers including GoDaddy
Professional advisers
· Bankers
· Auditors
· Insurers and insurance brokers
· Legal advisers
Business partners
· Our existing or potential agents
· Our business partners or contractors
Corporate transactions
If we merge with or are acquired by another company, or sell our business assets:
· Your information may be disclosed to our advisers
· Your information may be disclosed to the potential purchaser's advisers
· Your information may be included in the transferred assets
Legal and regulatory bodies
· Courts and tribunals
· Regulatory authorities including as required for reporting obligations
· Law enforcement officers
Other parties
· Third parties you have authorised
· Emergency services when necessary
· Any other parties as required or permitted by law
Overseas transfers
Where we store and access your information
We store your personal data in the United Kingdom. However, your information may be transferred to locations outside the United Kingdom in these circumstances:
· When our service providers are located overseas
· When we work with overseas business partners
· When using cloud-based services or data storage solutions
· When required by law or legal proceedings
Our approach to overseas transfers
When we transfer your personal data outside the United Kingdom, we ensure it receives appropriate protection by:
· Only transferring your information to countries that UK data protection law recognises as providing adequate protection for personal data, or
· Putting in place a contract with the third party that means they must protect personal data to the same standards as the UK.
· Transferring personal data to organisations that are part of specific agreements on cross-border data transfers with the UK.
What this means for you
We only transfer the minimum amount of personal data necessary and require all recipients to:
· Protect your information to the same standards required by UK law
· Use your information only for the purposes we've agreed
· Allow us to monitor how they handle your information
· Provide you with the same rights over your information that you have under UK law
Children’s Personal Data
We do not knowingly collect or process personal data from children under 13 years of age without appropriate parental or guardian consent.
If you are under 13, please do not provide personal data to us without first asking your parent or guardian for permission.
If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible.
Parents and guardians have the right to:
· Review any personal data we hold about their child
· Request correction or deletion of their child's personal data
· Refuse or withdraw consent for further collection or use of their child's data
· Contact us with any concerns about their child's privacy
If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately using the details provided in this policy.
Data retention
How long we keep your information
We only keep your personal data for as long as we need it to:
· Provide our services to you
· Meet our legal, tax, accounting or regulatory obligations
· Handle any complaints or legal issues that may arise
We may keep your information for longer periods if:
· You make a complaint that we need to investigate or respond to
· We reasonably believe legal action involving our relationship with you might occur
· The law requires us to keep it for specific timeframes
How we decide retention periods
When determining how long to keep your information, we consider:
· How much information we have and how sensitive it is
· The risk of harm if the information was accessed without permission
· Whether we can achieve our purposes in other ways
· What legal, regulatory, tax or accounting rules require
· The nature of our relationship with you and the services we provide
What happens when we no longer need your information
Once we no longer need your personal data, we will securely delete or destroy it in accordance with our data retention policies and legal requirements.
Your Rights
You can request information about retention periods for your data and ask for early deletion where legally possible.
Your privacy rights and choices
Providing information
You can choose whether to provide personal data to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Right of Access
You have the right to ask us for copies of your personal data. You can request other information such as details about where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for.
Right to Rectification
You have the right to ask us to correct or delete personal data you think is inaccurate or incomplete.
Right to Erasure (“Right to be forgotten”)
You can request deletion of your personal data in certain limited circumstances as set out in data protection law, such as where the data is no longer necessary or has been unlawfully processed. This right is not absolute and we may be required or entitled to retain your data for legal, regulatory or legitimate business reasons.
Right to Restrict Processing
You can ask us to suspend processing where:
· You contest the accuracy of the data
· Processing is unlawful but you don't want erasure
· We no longer need the data but you need it for legal claims
· You've objected to processing pending verification of our legitimate grounds
Right to opt-out of marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
Right to Data Portability
Where technically feasible, you can receive your personal data in a structured, commonly used format or have it transmitted to another controller where:
· Processing is based on consent or contract
· Processing is automated
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights
To exercise any of these rights, contact us using the details below. We may ask for proof of identity and will respond within one month (extendable to three months for complex requests).
These rights are available under data protection law, though some may not apply in every situation. We'll let you know if any limitations apply when you make a request.
Making a complaint
If you have concerns about how we handle your information.
If you're unhappy with how we've used your personal data, please get in touch with us first using the contact details at the end of this policy. When you contact us:
· Give us full details about your complaint
· We'll investigate your concerns promptly
· We'll respond to you in writing explaining what we found and what we'll do to address your complaint
Your right to complain to the regulator
You can also make a complaint directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
You don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concerns directly with you.
Protecting your information
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk to your personal data.
Public information
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
Cookies and analytics
Cookies
We may use cookies and similar tracking technologies on our website to enhance your browsing experience and improve our services.
What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.
Types of cookies we may use
· Essential cookies: Necessary for the website to function properly
· Performance cookies: Help us understand how visitors interact with our website
· Functionality cookies: Remember your preferences and settings
· Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
Cookie consent
When cookies are turned on, and you first visit our website, you will see a cookie notice explaining our use of cookies. You’ll find more information about the cookies we use in a cookie pop-up.
Managing your preferences
You can change your cookie preferences at any time by:
· Adjusting your browser settings to refuse or delete cookies
· Visiting our cookie policy for detailed information about specific cookies
Please note that disabling certain cookies may affect the functionality of our website and your user experience.
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
Our contact details
Privacy contact email: info@combetech.co.uk
Last update: 24th November 2025
© LegalVision Law UK Ltd